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Open Terms & Conditions for Your Account

Our Terms & Conditions set the rules for account use, payment references, and how you move between mobile and desktop.

Account useMobile and desktopLocal-law access
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keraton4dsite Open Terms & Conditions for Your Account
HELP CHANNELS

Switch to Support for Clarifications

If a clause feels unclear, contact us before you change your account details or send a payment request. We keep live chat open around the clock, and the same team can read the policy with you in clear English for an Indonesian audience. When you write from a phone or desktop, we can point you to the exact section and tell you what step comes next.

Team online

Live Chat

Open live chat any time if you want a clause explained before you submit an account change. We keep it open around the clock, and the team can point you to the exact section without sending you through extra steps.

Contact Form

Use the contact form for data correction, access questions, or a note tied to a payment reference. Add the phone or email on your account so we can match the record and reply with the right step.

Email Follow-Up

If your request needs files, continue in the same support thread after you start it. That keeps the case linked to your account and helps us keep the paper trail clear for later checks.

DATA AND ACCESS

Browse How We Handle Your Data

We use the data you send to keep the account tied to the right person, confirm payment references, and record the version of the policy you accepted.

Data Use

We keep the data you share to connect your account, match DANA, OVO, GoPay, and QRIS references, and check whether a clause has been accepted. We do not treat that data as general marketing material.

Cookies

Cookies and session files keep you signed in on mobile or desktop, remember the last clause you read, and stop duplicate submissions if your connection drops. They also help us show the right language and device view.

Account Security

A login from a new device can trigger a verification step so we can confirm it is still you. We compare recent sign-ins, the device path, and the last support action before we approve sensitive changes.

Record Retention

We keep support logs, payment references, and change requests only as long as we need them for dispute handling, safety checks, and legal duties. After that, we remove or anonymise them where local law allows.

Change Requests

To update your name, phone, or email, send the request from the contact method linked to the account. We may ask for a matching login step or a payment reference before we process the change.

Local Access

If access rules change by region, we apply the current local law and the clause version shown on the page. Where access is not permitted, the related account action stays unavailable until the rule allows it.

Open Common Questions on This Policy

These questions cover the parts people usually ask us about before they accept the page: what the clauses cover, how we use account data, when a check can pause access, and who handles a correction request. If your case depends on local law, we follow the rule that applies where you are. Use the answers here as a quick read, then contact support if you want us to point to a specific clause.

They cover account creation, login use, payment references, content access, support requests, and what happens if a detail in your profile needs correction. If a clause conflicts with local law, the local rule comes first and the related step follows that rule.

Yes, as long as access is allowed where you are and the details you submit match your own account. We may still ask for phone or email verification before you continue, because the written clause applies only where local law permits.

A new phone or browser can trigger a check so we can confirm it is still you. We compare recent sign-ins, the device path, and the last payment reference before we accept a sensitive request.

We use those records to match the account action to the right profile and keep the history clear for support. If two entries look alike, the payment reference helps us avoid confusion and respond with the right clause.

Send the request through the support channel linked to your account and include the exact field you want changed. We may ask you to log in again, or to confirm a payment reference, before we process it.

Contact support first so we can explain the clause and the effect it has on your account. If you still do not accept it, stop using the service and follow the closure step that applies to your account.

Yes, the same policy applies on mobile and desktop, but some checks change with the device. On a phone we may keep a session shorter after inactivity, while desktop access can hold more history.

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